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(650) 587-4092

Typical jobs across Salt Lake County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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  • Burst pipes, basements, snowmelt
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  • Moisture readings documented

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6 job stories

The calls we handle most

Typical job
Illustration: A line frozen inside a garage wall soaks a Herriman basement

A line frozen inside a garage wall soaks a Herriman basement

What homeowners notice
After a string of single-digit January nights, a family comes home from a holiday trip to a two-story Herriman house and hears water running behind the basement stairs. A supply line in the wall shared with the unheated garage froze, split and let go as it thawed, soaking carpet, pad and the lower drywall in two basement bedrooms.
What we do
With the main already closed, the crew extracts the standing water, maps the wet walls with moisture meters and a thermal camera, pulls the soaked pad and makes flood cuts where the drywall reads wet. Air movers and LGR dehumidifiers go in, and a licensed plumber repairs the split line on a separate visit.
What to expect
Readings reach the dry goal after several days of checks, the photos and moisture logs go to the homeowner's insurer, and drywall and carpet are quoted once the bedrooms test dry.

3–4 hours typical visit

Typical job
Illustration: Snowmelt spills through a window well into a Saratoga Springs basement bedroom

Snowmelt spills through a window well into a Saratoga Springs basement bedroom

What homeowners notice
A warm March afternoon melts the drift banked against a Saratoga Springs house, and the window well outside a basement bedroom fills faster than its drain can empty it. Water seeps in around the window frame and spreads across the bedroom carpet and into the closet.
What we do
The crew extracts water from the carpet, lifts it to remove the wet pad, checks the drywall and bottom plates with meters and sets air movers and a dehumidifier. The technician points out the clogged drain at the bottom of the well and suggests a well cover, plus regrading the soil and extending the downspout so meltwater runs away from the foundation.
What to expect
The carpet dries in place and goes back down over new pad once the readings are normal, and the homeowner clears the well drain before the next thaw.

2–3 hours typical visit

Typical job
Illustration: A cracked sprinkler valve wets the foundation wall of a Riverton storage room

A cracked sprinkler valve wets the foundation wall of a Riverton storage room

What homeowners notice
The week the sprinkler water comes back on in April, a Riverton homeowner notices a musty smell and a dark stain creeping across the basement storage room floor. Outside, the ground by the foundation is soggy above a valve box that cracked over a winter without a blowout.
What we do
The homeowner closes the sprinkler supply valve, and the crew traces moisture along the concrete, the framed wall and the bottom plate with meters. Damp cardboard boxes are moved out, the lower wall is opened where readings stay high, and air movers and a dehumidifier run with readings logged at each check. An irrigation contractor replaces the cracked valve.
What to expect
The concrete and framing reach their dry readings over several days, and the homeowner puts a sprinkler blowout on the October calendar.

2 hours typical visit

Typical job
Illustration: An aging water heater leaks into the family room of a Kearns basement
  • Kearns
  • Water Heater Leaks

An aging water heater leaks into the family room of a Kearns basement

What homeowners notice
In a 1960s Kearns house, a twelve-year-old tank water heater starts leaking from the bottom overnight. By morning, water has run out of the utility room, under the door and into the carpeted family room next to it, and the tank rumbles from years of hard-water sediment.
What we do
The technician shows the homeowner the cold-water valve on top of the heater and how to switch off its gas or power, then extracts the water and removes the wet pad near the doorway. Because the house is older, the crew talks through whether an asbestos survey is needed before any drywall is cut and points to Utah Division of Air Quality guidance. A licensed plumber replaces the heater.
What to expect
With the new heater in, the family room carpet and lower walls dry under equipment, and the photos and readings are ready for the call to the insurer.

2–3 hours typical visit

Typical job
Illustration: An upstairs washer hose bursts over a kitchen ceiling in Daybreak

An upstairs washer hose bursts over a kitchen ceiling in Daybreak

What homeowners notice
In a two-story home in Daybreak in South Jordan, the rubber supply hose behind the second-floor washing machine bursts mid-cycle. Water runs through the laundry room floor, and the kitchen ceiling below sags and drips around the light fixture.
What we do
Power to the kitchen lights is switched off at the panel first. The crew checks the sagging drywall, opens a small section to let trapped water drain, and maps the wet joists and upstairs subfloor with a thermal camera and meters. Air movers and a dehumidifier dry the ceiling cavity and the laundry floor, and a braided stainless hose is recommended for the washer.
What to expect
Once readings confirm the cavity is dry, the opened section is quoted for patching, texture and paint, estimated at $500–$1,800 for one section.

3 hours typical visit

Typical job
Illustration: Sewage rises through a basement floor drain in an older Murray home

Sewage rises through a basement floor drain in an older Murray home

What homeowners notice
During a load of laundry, sewage bubbles up through the basement floor drain of a mid-century Murray house and spreads across the laundry room and onto the carpet of the rec room beside it. Tree roots have partly blocked the older sewer line running out to the street.
What we do
Everyone stays out of the basement while a plumber clears the root-blocked line. Working in protective gear, the crew treats the loss as Category 3: it removes the affected carpet, pad and the bottom of the drywall, then cleans and disinfects the concrete and framing before drying the area with air movers and dehumidifiers.
What to expect
The basement is cleaned and dried behind containment, and the homeowner asks the insurer whether the policy carries a water-backup endorsement, since standard policies often leave sewer backups out.

4–5 hours typical visit

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